Replacement Policy
At Betterestech, we take immense pride in the quality and reliability of the products we offer to our valued customers. We understand that when you choose to invest in our gadgets, you're not just purchasing a piece of technology, but you're placing your trust in us to deliver an exceptional experience.
As part of our unwavering commitment to customer satisfaction, we have implemented a comprehensive return and replacement policy. We believe in transparency and accountability, which is why we provide replacements solely for quality-related issues, particularly those concerning hardware functionality. Your peace of mind is paramount to us, and we want you to feel confident in the performance of your Betterestech gadget.
To ensure a fair and efficient process for all parties involved, its compulsory for customers to submit an unboxing video when claiming a replacement. This helps us accurately assess the condition of the product upon delivery and expedite the resolution of any potential issues. We understand that this additional step may seem inconvenient, but it's a crucial measure to safeguard the integrity of our replacement policy and ensure that genuine quality concerns are addressed promptly.
Furthermore, it's important to note that replacements are only eligible within 7 days from the date of delivery. This timeframe allows us to swiftly respond to any quality issues that may arise shortly after you receive your product. We believe in standing behind our products and providing timely support to our customers when they need it most.
At Betterestech, your satisfaction is our top priority. Our dedicated customer service team is here to assist you every step of the way, ensuring that you receive the support and guidance you deserve. Shop with confidence knowing that you're backed by a company that values integrity, quality, and customer satisfaction above all else. Thank you for choosing Betterestech for your tech gadget needs.
How to request a Replacement
Step 1:
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Reach the contact us page from the menu bar.
Step 2:
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Fill the details which are been asked and also write your issue and request in the Message dialogue box and then submit it by clicking the Send button.
Step 3:
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Once you see the popup of Thanks for submitting! , you can confirm that we have recieved your message.
After that you can relax and wait for our reply . Once we receive your message, we will review it and respond you as soon as possible . Our reply will be sent to the same email id which you have registered with us.
Note:
If you have received a damaged product you can request a replacement only within 7 days from the date you receive the product.
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And for a replacement it is necessary to record the video of you receiving the product from the delivery guy and also make sure to record the unboxing video of the product when you receive it.